Cvs Specialty
Reviews and Complaints

Very happy with the service pleasant customer service people pleasant pharmacists makes my day a little more joyful and getting these meds a little easier thank you

phone wait

i do not recoomend this to anyone. phone customer service is horrible, 16 min wait then put on hold again for another 10 min . for pharmacy transfer

Today I called your corporate office in R.I., spoke to 2 very helpful people, then was transferred to another number and timed my wait to over 40 minutes. I then hung up and wrote you a letter.

I usted 40 minutes on the phone just to be toldo that is nothing they should do about my petición of extended medication due yo anexpected vacaciones. I just feed taking to a robot for the time they May me wait. What kind of procedure is thait?

Unbelievable difficult process in refilling Hizentra Immunoglobulin therapy drug. This specialty pharmacy is special alright, the specialize in not understanding the drug manufacturer's copay assistance program and how it applies to the cost of this extremely expensive medication.

It is almost as if they are trained to make the process as difficult as possible. Nobody knows what to do and it's such a stressful and frustrating process that sometimes I think I would rather do without my medication than go through this maze one more time.

It can take hours, or days and it ends up so convoluted I don't know what the heck is going on. Avoid this company if at all possible unless you want high blood pressure, or enjoy having a meltdown.

I've been waiting almost 5 weeks now to have a RX for xeljanz filled. They keep telling me they are waiting for the authorization form to be returned.

I looked on KU med site and I see where it has been sent back to them so they can the rx. Still playing games. Time to see in the State ins commission can do anything.

Also time to start an investigation into CVS employees not doing their jobs and/or taking the meds for themselves.

If I could give them no stars I would. 1 is way too high.

Every refill I place has problems. They tell you you're all set and then run into a problem and don't bother calling you.

The whole CVS vs. CVS Specialty vs. CVS Specialty Billing vs. your health insurance is a joke to navigate.

They have owed me thousands of dollars for months.

They keep coming up with different excuses as to why they have not processed it.

And, meanwhile, even though I've hit my out-of-pocket max and they owe me money, they are doubling the cost of the medication and trying to get more money when they owe me. Nightmare company!D

Placed order online as they ask you to do. Order says it will be delivered three days later.

Order does not come, I call and speak with associate. Delivery is set for Saturday. Friday they call me, associate does not know why, she said must have been late call. Saturday morning I call, because I have not received email notification of shipment.

Associate states one out of three prescriptions they can't break the bottle so nothing is shipped. Which is a lie as they have shipped only 10 each to me in the past. The one medication I needand only take once a week, I was out of on Sunday after ordering a week earlier.

Today is Monday and still no order. can'tipped.

WAYYYYYYYYYYYYYYYY to much to write here. It would take 15 minutes and thousands of characters of which no one at CVS would probably read or react to.

I logged in and hit REFILL (a good script, with 4 refills remaining) on my medications on 5/2/2021 and scheduled a delivery date of 5/18/2021 (when I would be running out of pills). I called on 5/19/2021 to inquire about why I didn't receive my transplant medications.

It took three solid days of phone calls from both myself and my doctor to try and get this REFILL filled. And then when the courier finally delivered it, it was only 30 days worth of medicine, NOT the 90 days like the script said, and when I called, yet again, they couldn't answer as to how this could have happened.

CVS Pharmacy has to be the MOST INCOMPETENT company I have ever dealt with in my entire life!!!!! They LIE, do NOT do their simple jobs and defer the blame.

I am SO done with this *** *** company, I can not even see straight.

My daughter's life depends on a monthly injection that has to be administered every 4 weeks. For the past year they have ALWAYS been a week to 10 days off the schedule, despite me ordering the medication 3 weeks prior to the re-fill date and calling every single month to verify authorizaion and delivery!!!!!!!!!!!

And, YES, I am looking for another pharmacy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

the meid

Every time I called to get an update on when my mom's medicine would be available, the person told me that the request was cancelled (twice) or the insurance was wrong, or she is not in the system or blah, blah, blah.

Each different person I spoke with had NO pass-down of the previous calls and their resolutions. Then I got an automated call to verify the address and billing, but the person I spoke with said she wasn't in the system.

Maddening! Still waiting for her medicine and the resolution from them.

This is day 3 and I have spoken to 8 different people

So frustrating been trying to get my new prescription for three weeks now. I call and they tell me the Dr didn't send prescription right.

The Dr has sent the prescription to them 7 different times. then they say it is a insurance issue, but I have the prior approval. know they say the insurance needs to do an over ride. I called customer service about the problem.

they say there is a note on my file that says do not do anything with this. what does that mean? they say they will call when it is ready.

they never call. so disappointing this is the company I trust with my health and they don't give a damn.

I still do not have my Medication for my MS. I should of received it over two weeks ago.

I talked to someone at my Doctors office and also at CVS Specialty care.

I am still waiting for my medication request to be approved.

CVS waiting until I needed a refill of my medication to request a new authorization and not following through to get the authorization until I questioned them about it has left me with no medication and could put my health at risk. I want this situation resolved immediately.