Skip to content
  • Login
Cvs Specialty

Cvs Specialty

www.cvsspecialty.com
What is your customer experience with Cvs Specialty?

Cvs Specialty Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Cvs Specialty has 1.7 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Cvs Specialty to a friend or colleague.

  • Rating Distribution
  • Pros: Friendly csrs, And fast response, Con.
    Cons: Continuous retransfer of your call from one person to another, Horrible customer service, Dealing with idiots.

View full overview ›

Media from reviews

CVS specialty withholding medication for their billing error!
Cvs Specialty - Dissatisfied customerCvs Specialty - Dissatisfied customer - Image 2Cvs Specialty - I wouldnt even give this company a star i purchased a vanilla gift card...Cvs Specialty - I wouldnt even give this company a star i purchased a vanilla... - Image 2
View all media ›

Top Cvs Specialty Reviews

Positive Review

"Patient care"

stars-rating stars-rating stars-rating stars-rating stars-rating

I am happy to say that I have received great help with the pharmacy and specialty pharmacy. Thank you. User's recommendation: Use this providers

Critical Review

"Horrifyingly Bad Customer Service"

stars-rating stars-rating stars-rating stars-rating stars-rating

This is the singularly worst pharmacy with which I've ever had the misery of having to work, but thanks to a specialty medication that my insurance only allows...

Show reviews that mention
customer service prescription specialty pharmacy service customer order pharmaceutical benefit care patient
Filter review
Sort by
Arya S Thk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lewiston, Maine

Horrifyingly Bad Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This is the singularly worst pharmacy with which I've ever had the misery of having to work, but thanks to a specialty medication that my insurance only allows to be filled by this provider, I'm stuck with this place. Since we were forced to switch to them, they have managed to get EVERYTHING wrong to the extent that my time-sensitive, life-saving medication has been late at most a full month and at least 5 days **every single month** since we were forced to switch to them.

On top of that, my insurance switched from billing it as a pharmaceutical benefit to a medical one.

When it did, it became a medical benefit with a maximum Out of Pocket expense of $X. I met that in early April, but this pharmacy -- being both to incompetent to understand a medical vs. pharmaceutical benefit and thus messing it up every month in that regard as well as too incompetent to understand a basic medical insurance principle of in-network Maximum OOP--has wasted now more than 108 hours of my time in calls trying to get them to process claims correctly (months before they could handle the medical vs. pharmaceutical benefit requirement, so that took a minimum of 3 and once 9 hours of a day on a phone EACH time to manage), to bill correctly (under pharmaceutical, I had no copay; so at the very least, under medical I should be gaining the benefit of my maximum OOP.

But no. This provider and my insurance can't talk to each other), and lastly just getting my medications in a timely way (my provider that has to manage the ordering and provision of the medication has, too, spent dozens of hours in the circular loop of this pharmacy's inept processes and constant (and I am not being hyperbolic here--I do mean constant) inability to handle a single medication on a monthly basis with any semblance of customer service skills or predictability.

I would rather make my own medication in my bathtub using 1918 prohibition era, un-sterilized materials than work with this company. They are absolutely THE WORST. If you have them, lawyer up and demand your insurance work with another provider.

That's what I'm doing. You will NEVER get your needs met with this place.

Oh, and I didn't even tell you about the constant bouncing-around-from one person to another (once, I was bounced SEVEN times) because the departments can't communicate with one another. Conway's Law tells us that institutional change can only ever mimic the existing communication structure of an organization--so with silos like the ones CVS SPSpecialtycialty has, I expect that any change they might make will be equally as inept and isolating as their failed communications attempts

View full review

User's recommendation: RUN! Lawyer up and force a new pharmacy with your insurer. These people cannot help you. You MUST go elsewhere at whatever cost (and make them pay for the cost of that lawsuit).

Josphine Bfs
map-marker Dallas, Texas

Delayed Rx

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I put my order in to refill my pro Leah over two months ago. They canceled the order because the doctors office didnt get backti them.

Doctors office faxed the prior authorization 3 times. They never contacted me. Ive spent over three hours on the phone dealing with them and they promised me delivery by Wednesday and now theyre saying delayed.

It takes months and months to get an appointment at the endocrinologist and now I have to cancel plus Im out-of-pocket thousand dollars for the stupid prescription. Absolutely hate him had none of these problems with Optum specialty pharmacy

View full review

User's recommendation: Don’t use!!!!

Ameena Nyq
map-marker Rochester, New York

Billing

Calling in regards to acct 671****, for 553.67. On Adbry copay program, called several times withyhis new id and group number to get this payed. Customer service states it will be corrected in 10 days, has not, can't order meds until corrected

View full review
Anonymous
map-marker Vero Beach, Florida

Poor customer service . Patient neglect

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My medication arrived 5 days . I placed an order for a refill on 5-10 -24.

When the time of my appointment was approaching I checked online and it was still in processing 7 days later . I was supposed to get my injections on may 17 th and did not get my injections until today 5-21-24. If I didnt call or check the website I probably would have waited another week or more . Someone needs to take the responsibility !

Now I have to call every time to make sure that my medication is refilled on time ? Thats what I was told by customer resolution team . It should Not be so complicated to process everything on time .

Im paying a lot of money with my insurance to receive the medical care that I need on the monthly basis ! This is unacceptable!

View full review
Myrissa Xzz
map-marker Washington, District Of Columbia

Patient care

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am happy to say that I have received great help with the pharmacy and specialty pharmacy. Thank you.

View full review
Pros:
  • Terrific job
Cons:
  • Non

Preferred solution: Nothing I was refilling a prescription.

User's recommendation: Use this providers

Nikka E Zlj
map-marker Atascadero, California

Rude cvs specialty pharmacist in Beverly hills CA

I called to get an update on my son prescription on CVS Specialty in Beverly Hills.

Pharmacist named Fallen wont let me finished talking regarding my concern. Very unprofessional!

View full review
Philip D Oyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Silver Spring, Maryland

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Poor follow-up that delayed meds that I need to slow down the scarring on my lungs due to pulmonary hypertension. No follow up to tell me the meds would be delayed.

This medicine that is meant to prolong my life as a result of COVID. Terrible follow-up, terrible explanation. I was told to disregard my pulmonary rehab because the delivery had not happened.

I need it to learn to walk again. WTF?!

View full review

User's recommendation: If you have to use them, keep records and follow when needed. You won't get any help from them.

Anonymous
map-marker Chicago, Illinois

Refill prescription

Weekend hoursOnly 1 day supply left! No notification.

Tried online but didn't happen. Only 15 day supply sent at a time since Feb.

Medicstion is tolerated we'll. 30 day supply??

View full review

User's recommendation: Weekend hours

Steve R Zhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Worst Customer Service and Benefit Access

I am forced to use CVS Specialty and every RX / refill it takes me ~ 2 hours of battling with representatives on the phone. I get calls or letters from them, I call back and no one know why Im calling.

The letters are generic and provide no details to RX name or date just a threat that we better use CVS Sp. CVS Sp blames the Dr and insurance CVS Caremark and Specilaty dont help the patient at all through the process. I have dealt with this since 2019, prior I could request the same RX and go pick it up anywhere I wanted. Now they argue and try not to assist in staying healthy then have to end up overnighting the meds.

All of which is much higher cost to them.

I wish I could get be them a negative rating. I have left reviews with CVS directly on their app and still nothing

View full review

User's recommendation: Stay away if you can

Anonymous
map-marker Bakersville, North Carolina

Poor customer service with significant consequences.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Poor service resulting in a one month delay to refill a prescription as a direct result of information provided by customer was entered in error and resulted in a continuous cycle of rejection regarding refill completion. Multiple on hold hours brought no results. Finally a representative from manufacturer contacted CVS and the error was discovered

View full review
Isabel V Stq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Excellent service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My review has nothing to do with a complaint. Its all good.

Excellent customer service .

Medicine is always on time for me to administer my med. I have no complaints

View full review
Pros:
  • Excellent service

Preferred solution: No

User's recommendation: I would recommend others

Laurie Wue

CVS Specialty DELAYS Cancer Medications

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

CVS Specialty's game is delay, deny, prior authorization hold-ups and drive doctors and patients crazy for weeks trying to get really essential medications. Recently I held on the phone 25 minutes to go up the chain to "supervisors" until I got a level 3 supervisor.

He didn't listen, continually interrupted and promised to call the doctor to get a script that had already been sent. Eventually he told me he was a subcontractor insurance processor and had no access to my CVS specialty account.

CVS caremark doesn't even have the staff to resolve serious problems with their system. The only reason that I know about the glitches and hold up on my medication is because I apparently am working to do CVS specialty job - they don't do their job.

View full review

Preferred solution: APPROVE MY MEDICATION AND DELIVER IT!!!! I believe they might be in breach of contract for not supplying the medication after we pay for the insurance.

User's recommendation: AVOID this insurance - it's worth finding a better job with better insurance.

Christiana C Gfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redlands, California

CVS specialty withholding medication for their billing error!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
CVS specialty withholding medication for their billing error!

CVS specialty pharmacy is the only specialty pharmacy I can go through my insurance to get my arthritis medicine. Last year they shipped out and billed me for two doses of my medication before they received the co-pay assistance card number.

Now they want me to pay the $500 for the medication billing error, which I don't have, otherwise I would have no need for the co-pay assistance card. I am on a fixed income and can't afford a $500 payment. I don't see why I should have to pay out of my meager income for a screw up by a multi-billion dollar pharmaceutical company. They can easily eat that cost since it is their fault to begin with for a billing error.

Instead they're blaming me and withholding my current medication, which is illegal, and it's impacting my health. I have to do battle with them every month, spending hours on the phone and being transferred around to every department and I still don't have a resolution to the issue.

CVS specialty pharmacy obviously only cares about the money and not about its patients who rely on them to provide their medications. It is disgusting that a company like this is allowed to be in business at all.

View full review
Loss:
$500
Cons:
  • Negligence
  • Terrible customer service
  • Improper billing

Preferred solution: I want them to clear the charge on my account and send me my medicine.

User's recommendation: Don't use CVS Specialty Pharmacy if you have any choice at all!

Anonymous
map-marker Concord, New Hampshire

Lost prescription

I was told my prescription was available for pick up, and when I went to the pharmacy, there was no prescription there. They informed me they never received it. The customer support at CVS specialties was very, very helpful and resolved the matter.

View full review
Arihanna Vgp

Website

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Your website sucks since you changed it it does not save anything. I have a change my password 20 times and when I can't sign in, it's almost impossible to find your 800 number

View full review

Preferred solution: Fix your website

User's recommendation: Fix it

Anonymous
map-marker Boston, Massachusetts

Specialty medicine didn't get shipped for lack of $20 co-pay

I ordered my specialty medication and was expected to receive it at home on 7/13/2023. Medicine did not arrive!

Called Special Pharmacy and was told that the reason it didn't ship is due to the $20 co-pay not having been received. This is the first time this has happened. I usually get an invoice to pay the co-pay a few weeks after receiving the medicine. And, I have given my HSA card number to them more than once for the co-pay.

They had it on single use which I did not instruct them to do. Finally, they didn't let me know why they were holding up my shipment of medicine so now I have to wait extra days to get the medication which definitely has an impact on my body and joints and compromises my ability to struggle with the pain.

View full review

User's recommendation: Take the initiative and follow-up on any order placed with them.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article