Cvs Specialty

My medication arrived 5 days . I placed an order for a refill on 5-10 -24.

When the time of my appointment was approaching I checked online and it was still in processing 7 days later . I was supposed to get my injections on may 17 th and did not get my injections until today 5-21-24. If I didnt call or check the website I probably would have waited another week or more . Someone needs to take the responsibility !

Now I have to call every time to make sure that my medication is refilled on time ? Thats what I was told by customer resolution team . It should Not be so complicated to process everything on time .

Im paying a lot of money with my insurance to receive the medical care that I need on the monthly basis ! This is unacceptable!

I am forced to use CVS Specialty and every RX / refill it takes me ~ 2 hours of battling with representatives on the phone. I get calls or letters from them, I call back and no one know why Im calling.

The letters are generic and provide no details to RX name or date just a threat that we better use CVS Sp. CVS Sp blames the Dr and insurance CVS Caremark and Specilaty dont help the patient at all through the process. I have dealt with this since 2019, prior I could request the same RX and go pick it up anywhere I wanted. Now they argue and try not to assist in staying healthy then have to end up overnighting the meds.

All of which is much higher cost to them.

I wish I could get be them a negative rating. I have left reviews with CVS directly on their app and still nothing

CVS Specialty's game is delay, deny, prior authorization hold-ups and drive doctors and patients crazy for weeks trying to get really essential medications. Recently I held on the phone 25 minutes to go up the chain to "supervisors" until I got a level 3 supervisor.

He didn't listen, continually interrupted and promised to call the doctor to get a script that had already been sent. Eventually he told me he was a subcontractor insurance processor and had no access to my CVS specialty account.

CVS caremark doesn't even have the staff to resolve serious problems with their system. The only reason that I know about the glitches and hold up on my medication is because I apparently am working to do CVS specialty job - they don't do their job.

CVS specialty pharmacy is the only specialty pharmacy I can go through my insurance to get my arthritis medicine. Last year they shipped out and billed me for two doses of my medication before they received the co-pay assistance card number.

Now they want me to pay the $500 for the medication billing error, which I don't have, otherwise I would have no need for the co-pay assistance card. I am on a fixed income and can't afford a $500 payment. I don't see why I should have to pay out of my meager income for a screw up by a multi-billion dollar pharmaceutical company. They can easily eat that cost since it is their fault to begin with for a billing error.

Instead they're blaming me and withholding my current medication, which is illegal, and it's impacting my health. I have to do battle with them every month, spending hours on the phone and being transferred around to every department and I still don't have a resolution to the issue.

CVS specialty pharmacy obviously only cares about the money and not about its patients who rely on them to provide their medications. It is disgusting that a company like this is allowed to be in business at all.

I ordered my specialty medication and was expected to receive it at home on 7/13/2023. Medicine did not arrive!

Called Special Pharmacy and was told that the reason it didn't ship is due to the $20 co-pay not having been received. This is the first time this has happened. I usually get an invoice to pay the co-pay a few weeks after receiving the medicine. And, I have given my HSA card number to them more than once for the co-pay.

They had it on single use which I did not instruct them to do. Finally, they didn't let me know why they were holding up my shipment of medicine so now I have to wait extra days to get the medication which definitely has an impact on my body and joints and compromises my ability to struggle with the pain.