Cvs Specialty
Reviews and Complaints
CVS Specialty DELAYS Cancer Medications
CVS Specialty's game is delay, deny, prior authorization hold-ups and drive doctors and patients crazy for weeks trying to get really essential medications. Recently I held on the phone 25 minutes to go up the chain to "supervisors" until I got a level 3 supervisor.
He didn't listen, continually interrupted and promised to call the doctor to get a script that had already been sent. Eventually he told me he was a subcontractor insurance processor and had no access to my CVS specialty account.
CVS caremark doesn't even have the staff to resolve serious problems with their system. The only reason that I know about the glitches and hold up on my medication is because I apparently am working to do CVS specialty job - they don't do their job.
Preferred solution: APPROVE MY MEDICATION AND DELIVER IT!!!! I believe they might be in breach of contract for not supplying the medication after we pay for the insurance.
User's recommendation: AVOID this insurance - it's worth finding a better job with better insurance.
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Verified Reviewer |
Redlands, California
CVS specialty withholding medication for their billing error!
CVS specialty pharmacy is the only specialty pharmacy I can go through my insurance to get my arthritis medicine. Last year they shipped out and billed me for two doses of my medication before they received the co-pay assistance card number.
Now they want me to pay the $500 for the medication billing error, which I don't have, otherwise I would have no need for the co-pay assistance card. I am on a fixed income and can't afford a $500 payment. I don't see why I should have to pay out of my meager income for a screw up by a multi-billion dollar pharmaceutical company. They can easily eat that cost since it is their fault to begin with for a billing error.
Instead they're blaming me and withholding my current medication, which is illegal, and it's impacting my health. I have to do battle with them every month, spending hours on the phone and being transferred around to every department and I still don't have a resolution to the issue.
CVS specialty pharmacy obviously only cares about the money and not about its patients who rely on them to provide their medications. It is disgusting that a company like this is allowed to be in business at all.
- Improper billing
- Terrible customer service
- Negligence
Preferred solution: I want them to clear the charge on my account and send me my medicine.
User's recommendation: Don't use CVS Specialty Pharmacy if you have any choice at all!
Concord, New Hampshire
Lost prescription
I was told my prescription was available for pick up, and when I went to the pharmacy, there was no prescription there. They informed me they never received it. The customer support at CVS specialties was very, very helpful and resolved the matter.
Website
Your website sucks since you changed it it does not save anything. I have a change my password 20 times and when I can't sign in, it's almost impossible to find your 800 number
Preferred solution: Fix your website
User's recommendation: Fix it
Boston, Massachusetts
Specialty medicine didn't get shipped for lack of $20 co-pay
I ordered my specialty medication and was expected to receive it at home on 7/13/2023. Medicine did not arrive!
Called Special Pharmacy and was told that the reason it didn't ship is due to the $20 co-pay not having been received. This is the first time this has happened. I usually get an invoice to pay the co-pay a few weeks after receiving the medicine. And, I have given my HSA card number to them more than once for the co-pay.
They had it on single use which I did not instruct them to do. Finally, they didn't let me know why they were holding up my shipment of medicine so now I have to wait extra days to get the medication which definitely has an impact on my body and joints and compromises my ability to struggle with the pain.
User's recommendation: Take the initiative and follow-up on any order placed with them.
Didn't receive medicine
My medicine was sent back do to mistake of UPS. Problem resolved by CVS representative. Thanks to CVS.
- And fast response
- Curtious
- Delivery through ups is garbage
Preferred solution: Apology
User's recommendation: Consult CVS if any problem occurs
Question
I needed the starter dose and something went wrong but they have now fixed the issue. Dominique was fantastic!!
Preferred solution: Price reduction
Want to stop your emails re: refills.Mot
Not taking your med lumakras; please stop your emails about refills!!! My doctor is aware. So please STOP!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wouldnt even give this company a star i purchased a vanilla gift card and found out i got frauded there was a sticker over the original bar cord which activated soneones elses account when i went i
Still havent recieved my $100 back a total lost of hatd working money
Read above details are above I wouldnt even give this company a star i purchased a vanilla gift card and found out i got frauded there was a sticker over the original bar cord which activated soneones elses account when i went in to complain the employee were more worried about a female whom was stealing wgich really pissed me off cause im a paying customer and a very unsatisfied one no one was there to help me and now im asked out of$100
Preferred solution: Full refund
User's recommendation: Never go to cvs bad customer service and poor products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied customer
I purchased a vanilla gift card and it appearded to be fraud on top of original barcode there was a sticker placed over that which when it was purchased the money went to that account and not on the vanilla card purchased when i went in to complain the employees were more worried about a female stealing than a paying customer i would never shop with cvs again i even changed my pharmacy
Preferred solution: Full refund
User's recommendation: Never purchase anything from cvs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get my refund back or at least my money i paid for a orepaid card
Employees are rude and not understanding and i wouldnt even rate this company with a star never ever purchase a prepaid card from cvs could care kess what you got going on
Preferred solution: Full refund
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Verified ReviewerStop shipment
I was not a pissed customer...on the contrary, I was a very satisfied customer. Representatives were knowledgeable and willing to assist me 110%. All of my issues were resolved.
Preferred solution: solution has been accomplished.
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Verified ReviewerPLEASE STOP AUTO REFILL NOTICES. PREFER TO DO MY OWN!!!!!!
You're refilling medication way before I need or want. Don't need you to manage my medicine supply.
Prefer to do it on my own.
STOP THE TEXTS, PLEASE !!! IT'S ANNOYING!!
Ridgecrest, California
Most awful company to deal with.
If your not sick you will be after you deal with these people. Everything is a big deal.
Takes days to get anything done. Just to get a order filled you call your insurance and ask them to call CVS specialty to get it approved even though they have called three days in a row. Then you need to call doctor so they can put another order in even though it's been put in 3 times already. It just keeps going around and around.
You never get the same person each time you call. So it's like starting all over each time you call. Took me 3 weeks to get one straighten out, and I was running out of something that I can't miss a dose.
Very frustrating. And I have to use them through my insurance.
User's recommendation: Do not use if you don't have to.
For meds
Very happy with the service pleasant customer service people pleasant pharmacists makes my day a little more joyful and getting these meds a little easier thank you
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