Cvs Specialty
Reviews and Complaints

I needed the starter dose and something went wrong but they have now fixed the issue. Dominique was fantastic!!

Not taking your med lumakras; please stop your emails about refills!!! My doctor is aware. So please STOP!!

Read above details are above I wouldnt even give this company a star i purchased a vanilla gift card and found out i got frauded there was a sticker over the original bar cord which activated soneones elses account when i went in to complain the employee were more worried about a female whom was stealing wgich really pissed me off cause im a paying customer and a very unsatisfied one no one was there to help me and now im asked out of$100

I purchased a vanilla gift card and it appearded to be fraud on top of original barcode there was a sticker placed over that which when it was purchased the money went to that account and not on the vanilla card purchased when i went in to complain the employees were more worried about a female stealing than a paying customer i would never shop with cvs again i even changed my pharmacy

Employees are rude and not understanding and i wouldnt even rate this company with a star never ever purchase a prepaid card from cvs could care kess what you got going on

I was not a pissed customer...on the contrary, I was a very satisfied customer. Representatives were knowledgeable and willing to assist me 110%. All of my issues were resolved.

You're refilling medication way before I need or want. Don't need you to manage my medicine supply.

Prefer to do it on my own.

STOP THE TEXTS, PLEASE !!! IT'S ANNOYING!!

Very happy with the service pleasant customer service people pleasant pharmacists makes my day a little more joyful and getting these meds a little easier thank you

If your not sick you will be after you deal with these people. Everything is a big deal.

Takes days to get anything done. Just to get a order filled you call your insurance and ask them to call CVS specialty to get it approved even though they have called three days in a row. Then you need to call doctor so they can put another order in even though it's been put in 3 times already. It just keeps going around and around.

You never get the same person each time you call. So it's like starting all over each time you call. Took me 3 weeks to get one straighten out, and I was running out of something that I can't miss a dose.

Very frustrating. And I have to use them through my insurance.

phone wait

i do not recoomend this to anyone. phone customer service is horrible, 16 min wait then put on hold again for another 10 min . for pharmacy transfer

Today I called your corporate office in R.I., spoke to 2 very helpful people, then was transferred to another number and timed my wait to over 40 minutes. I then hung up and wrote you a letter.

I usted 40 minutes on the phone just to be toldo that is nothing they should do about my petición of extended medication due yo anexpected vacaciones. I just feed taking to a robot for the time they May me wait. What kind of procedure is thait?

Unbelievable difficult process in refilling Hizentra Immunoglobulin therapy drug. This specialty pharmacy is special alright, the specialize in not understanding the drug manufacturer's copay assistance program and how it applies to the cost of this extremely expensive medication.

It is almost as if they are trained to make the process as difficult as possible. Nobody knows what to do and it's such a stressful and frustrating process that sometimes I think I would rather do without my medication than go through this maze one more time.

It can take hours, or days and it ends up so convoluted I don't know what the heck is going on. Avoid this company if at all possible unless you want high blood pressure, or enjoy having a meltdown.

I've been waiting almost 5 weeks now to have a RX for xeljanz filled. They keep telling me they are waiting for the authorization form to be returned.

I looked on KU med site and I see where it has been sent back to them so they can the rx. Still playing games. Time to see in the State ins commission can do anything.

Also time to start an investigation into CVS employees not doing their jobs and/or taking the meds for themselves.

If I could give them no stars I would. 1 is way too high.

Every refill I place has problems. They tell you you're all set and then run into a problem and don't bother calling you.

The whole CVS vs. CVS Specialty vs. CVS Specialty Billing vs. your health insurance is a joke to navigate.

They have owed me thousands of dollars for months.

They keep coming up with different excuses as to why they have not processed it.

And, meanwhile, even though I've hit my out-of-pocket max and they owe me money, they are doubling the cost of the medication and trying to get more money when they owe me. Nightmare company!D